Refund policy

Return & Refunds Policy

We want you to be happy with your FAIRIA purchase. This policy applies to purchases made through fairia.com.au and operates in addition to your rights under the Australian Consumer Law.

Change-of-Mind Returns

Please choose carefully, as we do not offer returns, exchanges, or refunds where you have:

• Changed your mind.
• Selected the wrong product.
• Found the product cheaper elsewhere.
• Decided that you no longer want the product.

As FAIRIA products include personal fragrance, home fragrance, and fabric-care products, we cannot accept opened or used products for change-of-mind returns.

This does not affect your rights where a product is faulty, damaged, unsafe, incorrectly supplied, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is not as described, or you receive an incorrect product, please contact us at info@fairia.com.au.

Please include:

• Your name and order number.
• A description of the problem.
• Photographs or video showing the product and the issue, where reasonably possible.

We may ask you to return the product so that we can reasonably assess the issue. You do not need to return a faulty product in its original packaging, but we may ask for proof of purchase.

Your Rights Under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you are entitled to choose a refund or replacement. A major problem includes where the product:

• Is unsafe.
• Is substantially different from its description or sample.
• Cannot be used for its normal purpose or a purpose you made known to us and cannot easily be fixed.
• Has a serious problem, or several problems, that would have stopped a reasonable customer from purchasing it if they had known about them.

If the problem is minor, we may choose to repair, replace, or otherwise remedy the product within a reasonable time. If we cannot remedy the problem within a reasonable time, you may be entitled to a refund, replacement, or another remedy available under the Australian Consumer Law.

Return Postage

If we confirm that the product has a fault or otherwise fails to meet a consumer guarantee, we will reimburse your reasonable return postage costs. Please retain your postage receipt.

Where reasonably possible, please contact us before returning a product so that we can provide the appropriate return instructions.

Refunds

Approved refunds will include the amount paid for the affected product and any other amount required by the Australian Consumer Law.

Refunds will ordinarily be made to the original payment method unless you agree to another method. Processing times imposed by banks or payment providers are outside our control.

Gifts & Promotional Products

Where a free promotional gift is faulty, damaged, or incorrectly supplied, please contact us and we will provide an appropriate remedy.

If a paid order is refunded in circumstances outside the Australian Consumer Law, any promotional gift supplied with that order may also need to be returned.

Contact Us

FAIRIA Australia Pty Ltd
Email: info@fairia.com.au
Sydney, NSW, Australia